Job Details

Front Office Clinic Assistant – Bilingual Preferred

Planned Parenthood Columbia Willamette (PPCW) is hiring multiple Front Office Clinic Assistants to support our mission of providing compassionate, high-quality sexual and reproductive health care. Welcome patients. Remove barriers. Help care happen.

At PPCW, we believe everyone deserves access to respectful, judgment-free care, regardless of their background or circumstances. Every member of our team helps reduce barriers to care and support the health of our communities.

As a Front Office Clinic Assistant, you will be a welcoming first point of contact for patients seeking essential health care. Spanish bilingual skills are preferred, not required.

We have four openings for this position at this location. Candidates may be considered for available schedules based on operational needs and their availability.

What You'll Do

• Welcome patients, complete check-in and check-out, and create a respectful first impression.
• Schedule appointments and answer patient questions by phone and in person.
• Maintain accurate demographic, insurance, and registration information.
• Explain payments and assist with routine financial paperwork.
• Coordinate with clinical teams to support smooth patient visits.
• Protect confidential information and support patients from diverse backgrounds.

Schedule & Location

Work location: Medford Health Center.

Address: 125 S. Central Avenue, Suite 201, Medford, OR 97501.

Part-time and full-time opportunities. Specific schedules will be discussed during the interview process. Saturday shifts rotate among staff, with regular Saturday assignments available by preference. Health center operating hours are Monday–Friday, 8:00am–6:00pm, and Saturday, 8:00am–4:00pm; these are not a guaranteed individual schedule.

Employees may occasionally be asked or required to work other days (including weekends), hours, or locations to meet operational needs.

What We're Looking For

Required qualifications

• High school diploma or equivalent.
• Two years of work experience in a customer service or high-volume role.
• Strong communication, organization, confidentiality, and customer service skills.
• Ability to learn scheduling, registration, and electronic health record systems.

Spanish bilingual skills are preferred, not required. Applicants with strong customer service experience from retail, hospitality, food service, or other high-volume settings are encouraged to apply.

Pay & Growth

$20.37–$29.68/hour

Represented, hourly (non-exempt). Pay placement is based on relevant experience and internal equity; represented wages follow the applicable collective bargaining agreement.

• Eligible bilingual employees may earn an additional $1.72/hour; interpreter-level proficiency may qualify for $3.44/hour, subject to PPCW requirements.
• After six months, employees may be eligible for additional clinical responsibilities that include extra hourly pay, depending on training and available assignments.

Why Work at PPCW?

Planned Parenthood has a long history of providing essential sexual and reproductive health care, education, and support. At PPCW, you will join colleagues committed to patient dignity, health equity, and reducing financial, social, and systemic barriers to care.

Whether you support patients directly, lead a health center, or strengthen the systems behind the scenes, your work helps people receive the care and information they need.

Benefits & Support

Eligible employees have access to a benefits package designed to support their health, stability, and growth:

• Paid time off (up to four weeks, increasing over time)
• Nine paid holidays
• Medical, dental, and vision insurance (subject to eligibility)
• 403(b) retirement plan with employer match
• Confidential employee assistance program (EAP)
• Training and professional development opportunities

Application Tips

Please include all relevant work experience on your application and resume. We base offers on the experience shared during the hiring process and are not able to adjust compensation after an offer is made.

Equal Opportunity Employer

PPCW is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, pregnancy or pregnancy-related conditions, age, sexual orientation, gender identity or gender expression, economic background, national origin, citizenship, physical or mental disability, marital or relationship status, military service or veteran status, genetic information, body size, union activity, or any other characteristic or status protected under applicable federal, state, and local law.